Frequently asked questions

Choose a tour or journey on our Tours & Experiences page, pick the date and the number of guests, and pay online. If you would rather talk it through first, write to us or send us a message on WhatsApp.

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As soon as we have received the payment or deposit required and sent you the confirmation.

Depending on the service, we ask for the full amount or a deposit when you book. Any balance is due by the deadlines given in your confirmation; if it is not paid on time, the booking may be cancelled under the cancellation policy and the amounts already paid kept.

Exactly what the description of the tour or journey and your booking confirmation list. Additional services, such as a specialist guide where one is not included, can be added for a supplement.

Yes: up to 72 hours before the date of the service, with a full refund. Cancellations made in the 72 hours before the tour, on the day itself, or a no-show are not refunded.

Read the cancellation policy

Multi-day itineraries with accommodation follow a sliding scale: the closer to departure you cancel, the larger the share retained, up to the full amount from 14 days before departure. The full table is in our cancellation policy.

Read the cancellation policy

Access to craters, the cable car, 4x4 tracks and activities at sea always depends on the conditions on the day and on the decisions of the authorities. If bad weather or another event beyond our control makes a service impossible or unsafe, you can choose, depending on the circumstances, between a new date, an alternative experience of equal value, or a refund.

Please be on time at the agreed place: a delay can shorten or change the programme, and the time lost cannot be made up. A delay of more than 30 minutes without letting us know may be treated as a no-show, with no refund.

Many of our experiences are private and can be shaped around you; others take place in small groups. Each tour’s description says which it is.

The meeting point, the areas the pick-up service covers and any supplement are given in each tour’s description and in your booking confirmation. From somewhere else, a dedicated pick-up can be arranged on request, subject to availability and a supplement.

Yes. Where possible we fit the programme to your ship’s timetable: tell us the name of the ship and its scheduled arrival and departure times in advance.

Minors must always be accompanied by a responsible adult. Accessibility depends on the tour, the places visited and the vehicles used, so please tell us about wheelchairs, pushchairs, reduced mobility or child seats before you book.

Yes: any allergy, intolerance or dietary requirement, reduced mobility, or anything else that could affect the day. And please wear clothes and shoes suited to the activity you have booked.

Yes. Every Sicilian Soul Experience itinerary includes dedicated insurance cover, designed to protect the traveller and the sums paid, under the terms of the policy.

Sicily is where we were born and where we are based, but we design and coordinate multi-day journeys across Italy — Rome, Naples and the Amalfi Coast, Puglia and Matera among them — often combined with Sicily. Our day experiences are in Sicily.

Yes — many of our itineraries are made that way and never published. Tell us your dates, who is travelling, your interests and the level of service you want, and we will design a private journey around you.

Tell us about your trip

Often, yes: many of our journeys are private and can be adapted to the people travelling, their pace and their interests. Special requests need to reach us in advance and are arranged where availability, safety and operating conditions allow.

Yes. We work with travel agencies, travel advisors and tour operators, with a single point of contact in Italy and a request form of their own.

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